Feedback & Complaints

How to provide feedback & complaints

CashnGo is dedicated to making sure our loans and service meet your expectations. We value the feedback you have regarding how we're performing.

If our service doesn't meet your expectations, and you feel we need to work on something, please also get in touch - we're always improving thanks to the feedback we receive.

How to get in touch with us...

1. Call or contact one of our Customer Care team members on 13 13 11.
2. Email any feedback and complaints to: complaints@cashngo.com.au

Resolving complaints

We do our best to resolve your complaint on the spot, but sometimes that may not be possible.

Here are a couple of steps to follow towards resolving an issue:

1. Get in touch with one of our Customer Care members to help resolve your complaint. We aim to resolve complaints as quickly as possible.
2. If you're not satisfied with the resolution you get from our Customer care team, you can have your complaint independently reviewed by CashnGo's Internal Disputes Resolution (IDR) team.

If you're still concerned with the outcome of your complaint, you can contact the Australian Financial Complaints Authority (AFCA). Just a heads up that if you contact AFCA before your complaint has been reviewed by our internal dispute resolution team, they will refer you back to us. You can contact AFCA by phone (1300 56 55 62), via their website 

https://www.afca.org.au 

Or write to them at:

Australian Financial Complaints Authority
GPO Box 3
Melbourne
VIC 3001